Privacy Policy

We are Solutions - Facilities Management Ltd.

This privacy policy tells you what to expect when we collect personal information about you when you use this website.

Topics

  1. What information do we collect about you?
  2. How will we use the information collected about you?
  3. Marketing
  4. Access to your information and corrections/changes
  5. Third parties
  6. Other websites
  7. Changes to our privacy policy
  8. Complaints
  9. How to contact us
  10. Changes to this privacy policy

1. What information do we collect about you?

We collect data about you if you purchase or register for services using this website. We will also collect relevant information if you purchase or register for services by email, telephone, in person or by post.

We may also collect personal information if you complete surveys / register for a newsletter or update service / provide feedback / participate in competitions.

2. How will we use the information collected about you?

We will use the information you provide in order to provide the services you have requested to you. Certain information is required to provide those services and these are marked by a *. Fields not marked by a * are not mandatory and we will still be able to provide the services. The non-mandatory information will be used for anonymous statistical analysis about our clients or for other purposes which you have consented to.

If you do not think we need certain information (which we have marked as mandatory) to provide our services please get in touch using the details below and we will be happy to discuss this with you.

As well as for providing the services you have requested we may use the information collected for other purposes, such as marketing. However, we will only use the information for these purposes if you have consented to us doing so.

We make sure that we offer you genuine choice and control over how we use your data. If you wish to withdraw consent or change your preference about how we use your information then please contact us using the details below.

We do not transfer personal data to countries outside the EU.

3. Marketing

We may contact you for marketing purposes if you have consented to this when you provided your information to us.

You can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details below.

4. Access to your information and corrections/changes

If you would like to know what information we hold about you, please write to us using the contact details below.

Please notify us if any of the information we hold about you has changed or is incorrect, we will be happy to update this for you.

5. Third parties

We may need to provide certain third party organisations with your information in order to provide our services (for example an approved supplier providing services on our behalf, e.g. window cleaning). We will only provide them with the information they require and will only permit them to use the information for the required purpose only.

If any such third party has used your information for any other reason without your consent please notify us using the details below and we will investigate the matter.

6. Other websites

Our website may contain links to other websites. This privacy notice only applies to this website. For information on how the other website provider will use any information you should check the privacy notice of that website.

7. Changes to our privacy policy

We keep this privacy policy under regular review and will post details of any changes below. This privacy policy was last reviewed on 21st May 2018.

8. Complaints

We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. If you think that our collection or use of information is unfair, misleading or inappropriate please bring it to our attention. We would also welcome any suggestions for improving our procedures. You may report any concerns regarding the way in which we have handled your personal data to the Information Commissioner on 0303 123 1113 or by using this link https://www.ico.org.uk/concerns.

9. How to contact us

The Data Controller for Solutions - Facilities Management Ltd is Katrina Loughlin.

You can contact us by email at: katrina@solutions-fm.uk

Alternatively, you can write to us at:
Katrina Loughlin
Solutions - Facilities Management Ltd
The Blue Room
Hollywood Estate
Hollywood Lane
Bristol
BS10 7TW

10. Changes to this Privacy Policy

We have made the following changes to this Privacy Policy

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